01
Raise the dispute
Open the deal and select “Raise a dispute” before the confirmation window closes. Funds stay locked in escrow, nothing is released while a dispute is open.
02
Submit your evidence
Both parties upload proof: photos, delivery records, chat logs, deliverables, or courier data. The more specific, the faster the resolution.
03
Review
For clear-cut cases (e.g. a courier reports non-delivery), the outcome is automatic. Otherwise a Dealeva reviewer assesses the full deal record and evidence.
04
Resolution
Funds are released to the seller, refunded to the buyer, or split, based on the evidence. Both parties are notified with the reason for the decision.
Good to know
- The standard buyer confirmation window is 72 hours after the trigger event.
- Escrowed funds are never released while a dispute is open.
- Decisions are based only on the deal record and submitted evidence, treat every message and upload as part of your case.
- Verified identities (BVN/NIN) on both sides make disputes faster and fairer.
Need to escalate a specific deal? Contact support.